Hyatt Concierge – The future of Twitter? by Josiah Mackenzie on May 18, 2009 Today Hyatt Hotels CEO Mark Hoplamazian announced the launch of @HyattConcierge – a new 24/7 global concierge service on Twitter. Barbara from USA Today’s Hotel Check-in blog followed up with her thoughts. Hyatt Concierge on Twitter Apparently, the account will be staffed 24/7 by customer service agents around the world. Hyatt already provides round-the-clock service by phone and email, so …
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