Quería compartir esta herramienta con vosotros: SIM Partners Launches FilterStream -- The First Free Widget Enabling Hoteliers to Moderate Consumer-Generated ReviewsFilterStream is a free tool that streams qualified TripAdvisor reviews to a hotel's website. The filter feature ensures only reviews above a certain rating are displayed. FilterStream is a great widget for hotels, B&Bs, boutique hotels, resorts, vacation rentals and hotel management companies looking to increase their website bookings. 84% of travelers claim they shop on …

Si no lo habeis leido , os recomiendo el libro "The Spirit to Serve" de Bill Marriott, explicando la historia y valores de la empresa. Os dejo con un ejemplo de servicio extraido de su blog. 

I ´ll go in English in these new post. I wanted to write about these topic for a quite a long time, since I´ve had some personal experiences about it.In our normal day, we´re expose to several costumer-guest interactions, for someone interested and passionate about service like me, it´s interesting to see how these interactions are taking place and to see truly â€� 100 % pure service â€� or some other more “wateredâ€� kind of …